Pre-recording opportunities. All recordings are 1 hour each.

Healthcare Leadership (Core Program – 12 Sessions) 

A foundational leadership series built for supervisors, managers, and emerging leaders.

• Foundations of Modern Healthcare Leadership

• Communication Mastery for Healthcare Leaders

• High-Impact Professionalism & Executive Presence

• Conflict Resolution & De-Escalation Skills

• Time Management, Prioritization & Leader Productivity

• Delegation & Accountability Systems That Work

• Coaching & Developing High-Performing Staff

• Leading Through Stress, Burnout & Crisis

• Building Healthy, Positive Workplace Culture

• Effective Meetings, Huddles & Communication Structures

• Performance Management Essentials

• Leading Change & Becoming a Transformational Leader

 Nursing Leadership & Workflow Mastery (12 Sessions)

• Prioritization under pressure

• Reducing clinical errors

• Difficult patient management

• Provider communication

• Delegation skills

• Time management

• Emotional regulation

• Burnout prevention

• Documentation efficiency

• Leading upward

• Unit culture

• High-performing teams

 Administrative Excellence for Front Office Teams (12 Sessions)

• Professional communication

• Angry patient de-escalation

• Scheduling flow

• Phone etiquette

• Intake efficiency

• Billing collaboration

• Workflow mapping

• Prioritizing tasks

• Effective handoffs

• Provider trust-building

• Front desk leadership

• Customer service mastery

 Medical Assistant Leadership & Clinical Efficiency (12 Sessions)

• MA leadership foundations

• Rooming efficiency

• Clinical communication

• Time management

• High-volume support

• Chart prep

• Conflict-free patient interactions

• Handling non-compliance

• Collaboration with nursing/admin

• Infection control

• Emotional intelligence

• Becoming indispensable to providers

 FQHC Team Leadership & Operational Excellence (12 Sessions)

• FQHC model & compliance

• High-volume communication

• Reducing provider burnout

• Flow mapping

• Patient engagement

• Crisis handling

• Same-day access & walk-in strategy

• Documentation for UDS quality

• Leading without a title

• Workflow quick wins

• Trauma-informed culture

• Retention in low-resource settings

 HR Excellence for Healthcare Teams (12 Sessions)

• HR foundations in healthcare

• Employee relations

• PIPs & documentation

• Investigations

• HR–clinic communication

• Attendance systems

• LOA/FMLA/ADA

• Culture-building from HR

• Mediation skills

• Onboarding & training

• Policy writing

• HR influence & leadership